TRIPP Privacy Policy

Last Updated: August 13, 2018

This Privacy Policy explains our practices regarding the collection, use and disclosure of information that we receive through our Services, and how you can opt-out of a use or correct or change such information. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services. Also, please note that, unless we define a term in this Privacy Policy, all capitalized terms used in this Privacy Policy have the same meanings as in our Terms of Service (the “Terms”). So, please make sure that you have read and understand our Terms.

This Privacy Policy applies to any information relating to an identified or identifiable natural person (“Personal Information”) that is collected, recorded, organized, structured, stored, adapted or altered, retrieved, consulted, used, disclosed by transmission, dissemination or otherwise made available, aligned or combined, restricted, erased, or destroyed, whether or not by automatic means, or any other operation performed on Personal Information (“Processed”) by TRIPP through our Services.

Types of Personal Information We Collect

TRIPP collects the following information about users of the Services:

Communications with Us. We may collect Personal Information from you such as your name, email address, phone number, and postal address when you request information about our Services, register for TRIPP’s newsletter, request to receive customer or technical support, or otherwise communicate with us.

Account Information. If you create an Account, we’ll collect certain information that can be used to identify you, such as your name, age, email address, and mobile number. If you create an Account using your login credentials from one of your SNS Accounts, we’ll be able to access and collect your name and email address and other Personal Information that your privacy settings on the SNS Account permit us to access. If you create an Account through the Services or one of your SNS Accounts, we may also collect your gender, date of birth and other information.

Session Data. We may measure, collect and store your Session Data, including information or data related to your eye and head movement, and heart rate and breathing, in connection with your use of the Services; if you use the Services through an Account, Session Data may include Personal Information.

Information Collected Using Cookies and Other Technologies. Like many website and mobile application owners and operators, we use automated data collection tools such as cookies and web beacons to collect certain information, as described in Section 3.

Location Information. When you use our App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. We may use location information to improve and personalize our Services for you. If you do not want us to collect location information, you may disable that feature on your mobile device.

How TRIPP Uses Your Information

We collect, store, use, and Process Personal Information about users for the following purposes:

  • To Provide our Services. TRIPP will use your Personal Information to provide and improve the Services, including managing Accounts, providing our newsletter, or providing customer or technical support. TRIPP may use Personal Information to create non-identifiable information that we may use alone or in the aggregate with information obtained from other sources, to improve the Services.

Administrative Purposes. TRIPP may use your Personal Information for administrative purposes for the Services, including to communicate any changes to our policies, and to enforce our Terms.

Anonymous and Aggregated Information Use. TRIPP may use your Personal Information and other information about you to create anonymized and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access the Services, or other analyses we create. Anonymized and aggregated information is used for a variety of functions, including the measurement of visitors’ interest in and use of various portions or features of the Services. Anonymized or aggregated information is not Personal Information, and TRIPP may use such information in a number of ways, including research, internal analysis, analytics, and any other legally permissible purposes. We may share this information with third parties.

  • Other Uses. TRIPP may use your Personal Information for other purposes which are disclosed to you at the time you provide Personal Information or with your consent.

Cookies, Pixel Tags/Web Beacons, and Analytics Information

We, as well as third parties that provide content or other functionality on our Services, may use cookies and web beacons, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. We use Technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices (referred to collectively as a “device“) that allow us to record certain pieces of information whenever you visit or interact with our Services, and to recognize you across devices.

Cookies. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.

Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded on the Site that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page.

Analytics. We may also use Google Analytics and Google Analytics Demographics and Interest Reporting to collect information regarding visitor behavior and visitor demographics on some of our Services, and to develop website content. This analytics data is not tied to any Personal Information. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and Processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.

Our uses of such Technologies fall into the following general categories:

Operationally Necessary. We may use Technologies that are necessary to the operation of our Services. This includes technologies that allow you access to our Services; or that are required to identify irregular site behavior, prevent fraudulent activity and improve security;

Performance Related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use our Services, determine whether you have viewed an item or link, or to improve our Services;

Functionality Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using the Services. This may include identifying you when you sign into the Services or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on the Services;

If you would like to opt-out of the Technologies we employ on our Services, you may do so by blocking, deleting, or disabling them as your browser or device permits.

Third-Party Websites

The Services may contain links to other websites and other websites may reference or link to our Services. Any information that you provide on or to a third-party service or that is collected by a third-party service is provided directly to the owner or operator of the third-party service and is subject to the owner’s or operator’s privacy policy. We encourage our users to read the privacy policies of these third-party services. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

Information We Share

We may share your information as described in this Privacy Policy (e.g., with our third-party service providers; to comply with legal obligations; to protect and defend our rights and property) or with your permission.

We Use Vendors and Service Providers. We may share any information we receive with vendors and service providers. The types of service providers to whom we entrust Personal Information include service providers for: (i) provision of IT and related services; (ii) payment processing; (iii) customer service activities; and (iv) in connection with the provision of the Services. TRIPP has executed appropriate contracts with the service providers that prohibit them from using or sharing Personal Information except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements.

Business Partners. TRIPP may share Personal Information with its business partners, and affiliates for it and its affiliates’ internal business purposes or to provide you with a product or service that you have requested. TRIPP requires its affiliates and business partners to agree in writing to maintain the confidentiality and security of Personal Information they maintain on its behalf and not to use it for any purpose other than the purpose for which TRIPP provided the information.

Displaying to Other Users. The content you post to the Services may be displayed on the Services. We are not responsible for privacy practices of the other users who will view and use the posted information.

  • Disclosures to Protect Us or Others (e.g., as Required by Law and Similar Disclosures). We may access, preserve, and disclose your Personal Information, other Account information, and content if we believe doing so is required or appropriate: (i) to comply with law enforcement or national security requests and legal process, such as a court order or subpoena; (ii) to respond to your requests; (iii) to protect your, our or others’ rights, property, or safety; (iv) to enforce TRIPP policies or contracts; (v) to collect amounts owed to TRIPP; (vi) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (vii) if we, in good faith, believe that disclosure is otherwise necessary or advisable.

Merger, Sale, or Other Asset Transfers. Information that we collect from our users, including Personal Information, is considered to be a business asset. Thus, if we are acquired by a third party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your Personal Information, may be disclosed or transferred to a third party acquirer in connection with the transaction.

Opt-Out (Right to Restrict Processing)

General

You have the right to opt out of certain uses and disclosures of your Personal Information. Where you have consented to TRIPP’s Processing of your Personal Information, you may withdraw that consent at any time and opt-out to further Processing by contacting support@tripp.com. Even if you opt-out, we may still collect and use non-Personal Information regarding your activities on our Services.

Email and Telephone Communications

If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt-out of receiving future emails. We will process your request within a reasonable time after receipt. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding TRIPP and our Services and you will not be able to opt out of those communications (e.g., communications regarding updates to our Terms or this Privacy Policy).

“Do Not Track”

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

Cookies

As noted above, you may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Please note that cookie-based opt-outs are not effective on mobile applications. You can also choose not to be included in Google Analytics here. To be clear, whether you are using our opt-out or an online industry opt-out, these cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out. For example, if you have opted-out on your computer browser, that opt-out will not be effective on your mobile device. You must separately opt-out on each device.

Rights of Access, Rectification, Erasure, and Restriction

You may inquire as to whether TRIPP is Processing Personal Information about you, request access to Personal Information, and ask that we correct, amend or delete your Personal Information where it is inaccurate. Where otherwise permitted by applicable law, you may send an email to support@tripp.com or use any of the methods set out in this Privacy Policy to request access to, receive (port), seek rectification, or request erasure of Personal Information held about you by TRIPP. Please include your full name, email address associated with your Account, and a detailed description of your data request. Such requests will be processed in line with local laws.

Although TRIPP makes good faith efforts to provide users with access to their Personal Information, there may be circumstances in which TRIPP is unable to provide access, including but not limited to: where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question or where it is commercially proprietary. If TRIPP determines that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, TRIPP will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.

Data Retention

TRIPP retains the Personal Information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Security of Your Information

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

By using the Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services or sending an email to you. You may have a legal right to receive this notice in writing.

International Transfer

Your Personal Information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your Personal Information to us, we may transfer your Personal Information to the United States and Process it there.

Children’s Privacy

The Services are not directed to children under 13 (and in certain jurisdictions under the age of 16) years of age, and TRIPP does not knowingly collect Personal Information from children under 13 (and in certain jurisdictions under the age of 16) years of age. If you learn that your child has provided us with Personal Information without your consent, you may alert us at support@tripp.com. If we learn that we have collected any Personal Information from children under 13 (and in certain jurisdictions under the age of 16), we will promptly take steps to delete such information from our files as soon as possible.

Redress/Compliance and Accountability

If you have any questions about our privacy practices or this Privacy Policy, please contact TRIPP by email at support@tripp.com. We will address your concerns and attempt to resolve any privacy issues in a timely manner.

Changes to Our Privacy Policy and Practices

Any information that is collected via our Services is covered by the Privacy Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of those changes by posting them on the Services or by sending you an email or other notification, and we’ll update the “Last Updated Date” above to indicate when those changes will become effective. If at any point you do not agree to any portion of the Privacy Policy then in effect, you must immediately stop using the Services.

Revision History

Title (Effective Date)

TRIPP Privacy Policy Effective: [08/13/18]

Updated TRIPP Privacy Policy Effective: [08/14/18]